Last Updated: October 6, 2025
At andovertreeservice.com, also referred to as "andovertreeservice.com," "we," or "us," we take your privacy seriously.
This Privacy Policy outlines what information we collect, how we use it, who may receive it, and the choices available to you. By using andovertreeservice.com or any website that links to this policy, you consent to these terms.
Scope
This policy covers information gathered:
- On our Website
- Through emails, text messages, and other digital communications with us
- Through our ads and apps on third-party sites when they link to this policy
This policy does not cover information collected offline or on sites we do not operate or control.
Information We Collect
We collect information in three ways:
1. Information You Give Us
Examples include:
- Name
- Address
- Email address
- Phone number
- Details related to your service request (location, project scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages you visit, links you click, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking technologies
3. Information from Other Sources
Examples include:
- Updated contact information
- Purchase or interaction records
- Service request verification and fraud screening data
- Advertising and analytics information, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Track website performance
- Tailor content to your interests
- Support advertising and remarketing
Most browsers allow you to block or remove cookies. Some features may not function properly if cookies are disabled.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with advertisers to show ads based on your interests.
These partners may use identifiers such as IP addresses, cookie IDs, and hashed email addresses to recognize your device.
For more information or to opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our services and Website
- Review, process, and complete your service requests
- Put you in touch with service providers that fit your request
- Respond to inquiries, updates, and support needs
- Personalize your experience and our marketing messages
- Conduct analytics, research, and product development
- Identify, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
When you request a quote or service, we share the information needed to complete your request with third-party service providers and provider networks.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We work with vendors that help run our Website and business, including providers for analytics, security, payments, support, and marketing.
They may access personal information only as needed to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected information for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share data that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may apply its own privacy policy to that data.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This does not stop messages from providers with whom we shared your request.
- Cookies: You can manage cookies through your browser settings or the opt-out links above.
Access and Control
You may ask us to:
- Review the data we hold about you
- Update inaccurate information
- Delete information, where allowed by law or business needs
- Raise concerns about how we use your data
Please use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm if disclosed or misused
- Why the data is being processed
- Legal and regulatory requirements
- Whether the same purpose can be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive information is sent over SSL. Even so, no transmission or storage method can be guaranteed to be completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal authority.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of that information
- Business or commercial purposes for collection or use
- Categories of third parties with whom we shared information
- Specific pieces of personal information we have about you
Right to Delete
You may request deletion of personal information collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may count as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise your privacy rights.
Verification
We verify requests before responding. Requests that are unverified or excessive may be declined.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you submit through an authorized agent, we may request proof of authorization.
Shine the Light
California residents may ask for a list of third parties that received personal information for direct marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
Your continued use of the Website means you accept the revised policy.
How to Contact Us
Chop Chop Tree
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
